FAQ & Terms and Conditions

Frequently Asked Questions

As Email is our preferred method of communication after any initial messages received from Instagram or Facebook or Messenger, we will ask for your email address. This helps us keep all your information together and orderly for the length of the inquiry.

Our 'Frequently Asked Questions' are part of our Terms and Conditions.

Please read carefully. By paying the deposit you are agreeing to all of our Terms and Conditions.

If you would like to arrange a quote, you can complete our online request form. Alternatively, you can call 1300 375 564 if we miss your call, please email us at enquiries@alexandcoevents.com.au with a list of the equipment you wish to hire. We will check the availability of the products and email you a quote.

Please include the your full name, dates, and location/venue name, times of delivery/pick up etc and any other information that you know of for the initial quote, other costs may be added in if the order changes.

Please use this checklist to ensure you have all your details handy.

Quotes for all hires and services are valid for 14 days, or 30 days for large orders, if you accept the quote please pay the deposit to secure your hire.

If you are still undecided after the quotation time has passed, whilst we cannot hold the equipment indefinitely, we do welcome you calling us when you have decided, and we will check availability.

We only hold the items for the duration of the quote, our products do book out quickly, so we encourage you to keep in contact with us if you are interested.

In our day to day trading we may be busy with a client or suppliers and vendors so therefore may not be able to answer your call at that time.

We prefer to correspond by email, so we have all the information on file and it also ensures information isn’t lost on the different platforms, like Facebook messaging and Instagram etc. It means you can send that email in the middle of the night, so you don’t forget your train of thought.

Obviously on the day of event texts and calls are very appropriate as you are our number 1 priority for the day. 

The prices shown on our website are based on our 1–4-day hire rate, generally day before drop-off and Monday after pick-up, unless venue requires same day in and out.

You can hire out our products for longer; we will simply increase the number of hires according to the length of the time required.

If you have hired chairs for a ceremony, you cannot take them in your vehicles to the reception. This a separate order and needs to be arranged at the time of quote as we may have booked the chairs out for another ceremony after yours. Additional fees are given for multiple deliveries. Ceremonies are generally a 3 hour hire only unless otherwise discussed and additional fee applied. This 3 hours includes set up and pack down. 

Our team at Alex and Co will deliver and collect your hired equipment, plus we can set up and pack down if required.

These fees are additional to the total of the equipment hire costs. We take into consideration these points:

  • Types of equipment and quantities on the order,
  • Delivery location and ease of access to the venue, grounds.
  • Amount of staff required
  • Time required to get in & out – the venue may only give a small-time window either side of event to set up and pack down, a smaller window requires more staff to achieve fast but safe results. Inside venues may allow day before setup and day after collection or Monday collection.
  • Outside events/Ceremonies would be delivered to, set up and packed down on the day, unless on a secure private residence/ venue. Ceremonies are usually for a 3-hour hire. We know you will only be sitting on them for 1/2hour, but our hire includes delivery, set up, the ceremony, waiting for the guests to leave the area and pack down. 
  • Access the previous day for light rigging is included in the light hirer price. If on the day rigging is required more staff may be needed, there may also be a small extra charge depending on level of difficulty, or if poles are needed.
  • After hours collection times – after the event i.e. midnight pack down ensures a higher rate for our staff to be paid, as do Sundays and public holidays.

Dates and times of the event. Weekend and Public holidays are slightly higher.

We have a minimum Bond charge of $100 per order. Increases in Bond cost is directly determined on the total cost of equipment hired, the location and security of the venue. The bond charge is paid with the final payment and is not part of the initial deposit. The Bond charge is refundable on the condition that all hired equipment are returned in good condition as they were delivered.

If you loose or break equipment, please let us know and return all broken equipment or they will be considered missing/stolen. Please do not replace broken products with a similar item, it will still be considered missing/stolen. Missing equipment and unrepairable equipment will be charge at full replacement costs, however, if the amount exceeds the Bond, we will issue a new invoice for the remaining amount to be paid within 7 days. Please seem Terms and Conditions for full details.

Once you are happy with your quote, please contact us and we will be able to confirm your booking and forward you a deposit invoice. Our banking details will be on this invoice and subsequent ones thereafter.

A 25% deposit is required within 14 days of receiving the quote or invoice to confirm your order. This locks your order in our system, and we can guarantee that your order will be ready on the day.

This deposit is non-refundable and means you have accepted and agreed to our full terms and conditions as a binding contract between yourself and Alex and Co Event Hire. A confirmation receipt will be issued with dates for subsequent payments as per arrangement.  

If no other payment arrangements have been made final payment is due within 14 days of the event.

Alex and Co Event Hire accepts payment via bank transfer.

We do offer payment plans.

The final payment is to be paid within 14 business days before the event. If you would prefer you can pay this off by installments.

If you decide to add on equipment up to the week of, if available, we will send an updated invoice to be paid immediately. If equipment is asked for on the day of the event, please give us a minimum 4 hours to organise stock, if available, we will send an invoice that needs to have a prompt payment with a screen shot emailed or cash on the day to be settled before equipment is unpacked.

At this stage we deliver and pick up our products as we do not have a warehouse/showroom. Our products are stored offsite and is not accessible to the general public. Our insurance does not cover it been transported by non-staff members.

Ceremony chairs are not to be transported to your reception. We may have already booked them out to the next ceremony. If you wish to use the chairs at your ceremony, please advise at the time of booking so we can arrange pick-up and delivery of the chairs to your reception and include the extra hire fee.

Full conditions are set out in the Terms and conditions.

Yes, a fee for set up and or pack down is included in the delivery fee and will be quoted with your hire equipment. Let us know what you need.

If you are needing extra help on the day, we can set up all our furniture hired items i.e. chairs, tables and lounges, ready for when you arrive * **

We do not do styling or set up tableware.

Contact us and we can talk about your needs.

Please note: This does not involve planning months/weeks before the day or co-ordination of the other vendors or managing the proceedings on the day. It does not include styling of products or floral arrangements. We do not offer these services at this time.

Yes, all equipment used for food and beverages is to be washed, dried and returned to original containers ready for pick up.

This also applies to candle holders and vases, all should be hand washed and dried, free of plant matter and or candle wax and returned to the original containers.

Please advise before the day if you or your catering company will not be washing properly there will be fee charges for any dirty dishware, cutlery, glassware or tabletop equipment. If advised before the event the charges will be added to you order.

All linen is to be returned folded and unwashed in the bag it arrived in. Any damages such as heavy soiling, tears/rips, candle/cigarette burns must be advised by the Hirer on collection. Please do not wash our linen. Shake it free of debris and place in the bags provided.

The Hirer may cancel an order but may forfeit any hire fees paid. Upon confirming your event Alex and Co Event Hire secures your equipment and will often turn down other hire opportunities. For this reason, the deposit is non-refundable, which includes the administration fee for processing the order. In the event of cancellation of a confirmed order we require a formal written/email notice advising us of the cancellation.

As we may often turn down other opportunities to secure your booking the following cancellation fees apply:

 (a) If booking is cancelled 4 weeks before the event date, Alex and Co Event Hire will make a full refund of any hire fees paid minus the 25% deposit paid;

 (b) Bookings cancelled within 7 days of the event date will forfeit 100% of the total hire fee.

These cancellation terms apply to cancellation of individual equipment/products/furniture from any confirmed order.

This will be your plan B wet weather venue. This should be sorted well in advance to ensure availability. In the event of extreme weather conditions preventing your outside wedding or event taking place, money will not be refunded.

However, Alex and Co Event Hire will endeavor to do their best in helping you at the new venue, depending on what you originally required and ordered. We will liaise with you on the day as to any changes in plans but really need 4 hours minimum to accommodate your change of plans.  

Alex and Co Event Hire has opted into the Australian Privacy Act. We are committed to following the policies and procedure set out in this Act to protect any personal information you provide us in any form. We don’t collect information that we don’t need, and we don’t give or sell it on to any third parties, except in the case of credit card checks. We do not give or sell your information to any overseas companies. If we do not currently need your information, we will responsibly destroy it. This means if you ordered with us a while ago we will ask for your bank details to release the bond again as we do not store it. 

Terms and Conditions

Our terms and conditions can be viewed and downloaded from the link below:

Privacy Policy

What information do we collect?
We collect information from you when you request a quote or fill out a form.
When registering on our site, as appropriate, you may be asked to enter your: name, email address or mailing address. Or if you call us direct, we will keep your name and number and any other information you provide to us for the duration of the inquiry. You can choose to stay on our mailing list to be part of future updates and at any time unsubscribe from them.

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:

  • To personalise your experience and improve customer service
    Your information helps us to better respond to your individual needs and helps us to more effectively respond to your customer service requests and support needs.
  • To improve our website
    We will continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process your quote request
  • To administer a contest, promotion, survey or other site feature 
    Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of providing your requested quote.
  • To send periodic emails
    The email address you provide for order processing, may be used to send you information and updates pertaining to your quote, in addition to receiving occasional company news, updates, related product or service information, etc, you can unsubscribe at any time.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent
By using our site, you consent to our privacy policy.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

Updated 29 April 2021

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